Shipping & Delivery Policy

Last Updated: 22 July 2026

At Aurevia Skin, we aim to process and deliver your order as quickly and efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During promotional periods, sales, or periods of unusually high order volume, processing may take longer than usual.

2. Delivery Times

For deliveries within South Africa, our estimated delivery timeframe is:

Standard Delivery: 3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier availability, public holidays, weather conditions, and other circumstances outside our control.

3. Shipping Fees

Any applicable shipping fees will be displayed during checkout before you complete your purchase.

Aurevia Skin may occasionally offer promotional free shipping or discounted delivery.

4. Order Tracking

Where tracking is available, you may receive a tracking number or delivery information once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected by the courier.

5. Delivery Delays

Aurevia Skin is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Courier delays
• Incorrect or incomplete delivery information
• Severe weather
• Public holidays
• Service interruptions
• Unforeseen logistical delays

We will, however, make reasonable efforts to assist you in resolving delivery issues.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery charges may apply if re-delivery is required.

7. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist with tracking the shipment.

8. Contact Us

For questions regarding your delivery or order, please contact:

Aurevia Skin
Email: aureviaskin.official@gmail.com
Phone: 0717713391

3. Refund & Returns Policy

Refund & Returns Policy

Last Updated: 22 July 2026

At Aurevia Skin, we want you to have a positive shopping experience. If there is a problem with your order, please contact us so that we can assist you.

1. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of receiving your order.

Please provide:

• Your order number
• Your full name
• A description of the issue
• Clear photographs of the product and packaging

We may request additional information to help us assess the issue.

Where appropriate and in accordance with applicable consumer protection laws, we may provide a replacement, repair, refund, or another appropriate remedy.

2. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.

We will review the issue and, where appropriate, arrange a suitable resolution.

3. Change of Mind

Due to hygiene and safety considerations, opened or used skincare products may not be eligible for return.

Unopened and unused products may be eligible for return where permitted by applicable law.

Please contact Aurevia Skin before returning any product.

4. Products That Have Been Opened or Used

For health, hygiene, and safety reasons, we generally cannot accept returns of skincare products that have been opened or used, except where the product is defective or another remedy is required under applicable consumer protection laws.

5. Refunds

If your refund is approved, we will process the refund using the original payment method where reasonably possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Return Shipping

Where a return is approved, we will provide instructions regarding the return process.

The responsibility for return shipping costs will depend on the reason for the return and applicable consumer protection laws.

7. Unauthorised Returns

Please do not send products back to us without contacting us first.

Unauthorised returns may not be processed.

8. Contact Us

For return and refund enquiries, please contact:

Aurevia Skin
Email: aureviaskin.official@gmail.com
Phone: 0717713391